Privacy Policy
- The store is committed to protecting customers' personal data, and this data will not be sold or shared with any third party.
- Personal information is collected when opening a new account, such as name, address, email, and phone number.
- The store uses strict security measures such as storing IP addresses and usage data to prevent fraud.
- Cookies are used to store information about customer preferences.
Cashback Policy
- Customers receive a cashback of up to 5% of the invoice value (excluding shipping and tax).
- The refund is added to the customer's wallet after the order is completed.
- The maximum refund is SAR 300, and the refund is valid for one year from the order date.
- The refund does not include cash on delivery, Tamara, or Tabby services.
Return Policy
- Customers have the right to return or exchange the product within 5 days of receiving it, provided the product is unopened.
- If a damaged or incorrect product is received, a claim must be filed within 7 days.
- Returned products must be in good condition, unopened, and with the original tags.
- Cancellation requires contacting customer service, and the amount will be refunded within 7-14 business days.
Shipping and Delivery Policies
- Delivery is available throughout the Kingdom. Delivery within Hail and Riyadh is delivered by a private representative, and outside Hail and Riyadh, by SMSA.
- Orders are delivered on the same business day in Hail and Riyadh and within 2-3 business days to other cities in the Kingdom.
International Shipping Policy
- The customer bears customs costs when shipping outside the Kingdom.
These policies aim to provide a safe and seamless shopping experience for customers, while ensuring their rights to privacy and comfort.