Return and exchange policy

The customer has the right to return or exchange within the next seven days from the date of receiving the product as long as the product was not used or no benefit was obtained from it, and the consumer shall bear the costs involved.

The customer also has the right to request compensation or replacement in the event that the product arrives damaged or damaged as a result of the delivery process, or in the event that a wrong product arrives, provided that the objection is within the first 7 days from the date of receiving the product.
Return Terms
1 All returned products must be in good condition, with original labels and package.
2 To be within the first seven days from the date of receiving the product.
Return method
1 Communicate with us by contacting Fahd Al-Qunon’s customer service via e-mail: [email protected] or one of the other means of communication.
2 We provide you with the full address of Fahd Al-Qunun to resend the products to us.
3 After verifying that the products have arrived in good condition, the product will be replaced or the amount will be returned to your account within a maximum period of 14 days.

Cancellation Terms
1 For paid online orders: In the event of a cancellation request after the order has been shipped, the paid amount will be refunded within 1-7 working days after the shipment is returned to our warehouse.
Cancellation method
1 Communicate with us by contacting Fahd Al-Qunon’s customer service via e-mail: [email protected] or one of the other means of communication.
2 After verifying the return of the products, the amount will be returned to your account within a period of 1-7 working days.

We do not accept returns for products damaged due to misuse and we reserve the right to accept returns for products that do not meet the above criteria.

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All the information written in the blog of Fahd Al-Qunun’s website is a personal diligence by our marketing team, and that any errors that may be present in it are individual errors that we are completely responsible for.

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