Didn’t find your answer? Contact us
info@falqunon.com | WhatsApp: 920033156
Last updated: February 17, 2026
Frequently Asked Questions
◆ Orders & Purchasing
Choose the product you want, add it to your cart, then proceed to the checkout page. Enter your delivery details and choose a payment method, and a confirmation message will be sent to you as soon as the process is complete.
Orders can be modified or cancelled within two hours of confirmation, provided they have not yet entered the preparation stage. Contact us immediately via WhatsApp 920033156 and we will do our best to assist you.
We accept credit and debit cards (Visa, Mastercard, Mada), approved digital wallets, and cash on delivery in available areas.
Yes. All financial transactions are processed through encrypted and trusted payment gateways. We do not store any bank card data on our servers.
The amount is deducted immediately upon completing payment and order confirmation. In the case of cash on delivery, the amount is paid to the delivery representative.
◆ Shipping & Delivery
We deliver to all regions of Saudi Arabia, and also ship to GCC countries (UAE, Kuwait, Bahrain, Qatar, Oman).
For shipments within Saudi Arabia: A Short Address (National Short Address) is required. You can easily obtain it through the Saudi Post website splonline.com.sa For international shipments to Gulf countries: A complete and accurate address is required, including country name, city, district, street, and building number. Delivery within the Kingdom takes between 2 and 5 business days from the order confirmation date. Shipments to Gulf countries take between 5 and 10 business days, and timelines may be affected by logistical circumstances beyond our control.
A text message or notification containing a tracking number will be sent to you as soon as your order is shipped. You can also track your order status through your account in the store.
No, we do not cover any customs fees for international shipments. Import and customs fees imposed by the recipient's country are entirely the customer's responsibility. We recommend reviewing your country's regulations before placing an order.
◆ Returns & Refunds
Returns are accepted within 14 days of receipt, provided the product is completely unopened and in its original sealed packaging with the invoice. Honey returns are not accepted after the packaging has been opened for quality and food safety reasons.
After receiving and verifying the returned product, the refund will be processed within 5 to 14 business days to the same payment method used at the time of purchase.
◆ Questions About Honey
Our honey is 100% Saudi from distinguished regions:
• Talh and Shaflah honey: from the Hail region.
• Sidr honey: from Lina governorate.
• Samar honey: from Ranya governorate.
Yes, honey crystallization is a completely natural phenomenon and is not an indication of poor quality or manufacturing. It is caused by the high ratio of glucose to fructose in certain types of honey.
In truth, all types of natural honey have medicinal properties, and each type excels in treating specific conditions. We publish specialized scientific articles on our account on platform X, written by doctors specializing in the therapeutic uses of bee products. Follow us there to learn more.
Store honey in a cool, dry place away from direct sunlight and high heat. There is no need to refrigerate it; room temperature is ideal. Avoid using a wet spoon inside the container. Natural honey has no expiration date if stored properly.
Honey is not recommended for children under one year of age due to the risk of Clostridium botulinum bacteria. Children over one year can consume it safely and benefit from its nutritional and medicinal properties.
◆ Account & Privacy
Yes, we are committed to protecting your data in accordance with our approved Privacy Policy. We do not share your data with external parties except as required by regulations.
